Returns Policy

If I Change My Mind:

If you wish to return your item due to not being required or if you just simply change your mind…. you then have 30 Days in which to return the product, providing it is complete with all of the component parts included, unused in its original packaging with the original bill of sale.

You will have to arrange the return of the goods yourself and we advise that this is sent on a tracked service.

We cannot accept any responsibility for damage caused by your chosen carrier. ITEMS MUST be returned in original packaging.

We are unable to accept return of a product(s) which is not in it’s original, undamaged packaging.

We will refund any amount due to you within 14 days from the day we received the item(s) back.

If you would like us to arrange the collection of your return item(s) then we can be contacted on 01902 450 470 or you can email us on info@lumberjacktools.co.uk for a quote. 

Incorrectly Supplied Items:

We will always try to ensure that the correct item(s) is delivered to you, however we are only human and occasionally a mistake can happen. Should we supply any incorrect item(s), please notify us within 48 hours of receipt on 01902 450 470 or through email at info@lumberjacktools.co.uk. We can then arrange to pick up the item(s) at the same time as giving you a correct replacement.

Faulty or Damaged Items:

We stock only the very best of items personally sourced by ourselves, occasionally an item may be received that has a fault or has been damaged in transit. If upon receipt there seems to be a fault or has been damaged in transit, please notify us within 48 hours of receipt on 01902 450 470 or via email on info@lumberjacktools.co.uk. We can then arrange for the item(s) to be picked up for inspection.

After inspection and once we are satisfied that there is a fault, we will either replace the item(s) or arrange for a full refund of the item(s).

Note: Collections booked after the first 30 days of your order are chargable at £16.99 (uk mainland)

CHRISTMAS RETURNS 

To help you shop with confidence this season, our Christmas returns policy is valid between 1st November and 23rd December 

Any purchases made online or in store between these dates can be returned up until the end of January 

For purchases made from 24 December onwards, our normal refund policy applies.

Warranty

All of our machines come with a Manufacturer’s Warranty of 1 year.

Extended Guarantee:

You can purchase your 2 year extended warranty by following this link: 

https://www.lumberjacktools.co.uk/warranty-extension/2-year-warranty-extension/p-ltw00002 

Our extended guarantee covers parts and labour as long as you pick the right product for your needs and follow the maintenance instructions.

This warranty extension is available exclusively with the purchase of the corresponding machine.